Author Archive

Perfect Patti’s Personal Publication Pains

Thursday, October 23rd, 2008

“I’m a horrible writer and it would take way too long for me to learn how to be the writer I need to be in order to get the full marketing benefit from business blogging.”

Perfect Patti’s word echoed in my head with those from all the other business blogging customers I’ve helped. Her issues were not new to me.  Everyone struggles with the idea of social marketing, but Perfect Patti is one of my more challenging students.

“Patti, I hear what you are saying but I respectfully disagree. As I’ve said on many occasions, your writing is fine.  The issue is your standards are too high.”

Patti replied, “How can my standards be too high if my businesses internet visibility is so dependent on the professional image I want to establish?”

Patti’s argument was strong, but I’ve always felt her writing hit the mark on the professional side. She just lacks personal connection with the reader and when she re-reads her articles she feels the absence of personality and rejects the entire work.

“Patti, let’s back up a few steps and talk about a core element of writing a business blog article. Remember when we talked about what makes an article interesting?”

“Yes, you said it was a learned art and that I should use a pen pal to help.  But my problem is I can never complete a first draft of my article so I’m never able to get my pen pal’s input. My ideas are not interesting.”

“Patti,” I interrupted.  “Once you put words on the page it is no longer your call if the article is interesting or not.  The reason we have a pen pal is to allow us, as writers, to focus on the idea and lean on our pal to help with the interest level and typos.  If you constantly write with the filter of a critique, you’ll never get a finished product to your audience because we are our own worst critic.  Part of the reason why we worked to find your best time of day to write was to eliminate the stresses of daily life.  If you are re-introducing them as your own critic, then the writing process will never end.”

“But what if I think my article sounds dumb?”  Patti asked.

“Then your pen pal will not only tell you that it doesn’t sound right, but also how it might sound better.  Writing for your business is a team sport.  You’re the creative director and your pen pal is the editor.  You need to let your editor do their job.”

“That is why you emphasized up front that my pen pal must be someone I trust.”

“Correct.  You are asking this person to step on your heart.  You have given them permission to tear down your inner thoughts with the mutually agreed understand that together you make them better.”

I added, “That said, we do need to talk about the personal contact aspect of your article.  The hardest concept for business owners like yourself to grasp is the idea of being personal.  We are attracting readers as if they are reading a never ending novel.  Your online book, if you will, will be created with the consumer’s interest in mind.  What you write must give the reader a window into your soul.  You should spend less time talking at the reader and more time telling a story.  Tell stories that help the reader.  The reader should be happier after they read your words than before they visited your site.  Give the reader value for the time they give you.”

“I suspect you are going to tell me that I need to use my pen pal to tell me when I’m being personal enough?”

“No, you get that job.  At the core of Personality Based Marketing we are attracting the ideal customer; one who likes the way you think, speak, and act.  One who is comfortable with you just the way you are, where you can be yourself.  There are only two ways you can communicate who you are and what you believe:  speak with them one-on-one or write your personal thoughts.”

I continued, “Sales is about timing.  If your only method of attracting customers is via a sales pitch, then you will only gather prospects who are in the market looking for what you provide.  The problem with the sales approach is it leaves out ALL the other people who WILL be in your market in the near future.  These people are browsing or surfing the net as a source of entertainment.  They are not going to take the time to read a sales pitch for something they don’t need right now, but they will take the time to read about a topic that is of interest.  If you two are a perfect match, then your words will draw them in.  When it is time for them to invest, you already have the inside track.”

I continued, “Your job is to write as personal as you need to in order to give the reader a clear view of your soul.”

Ed Bejarana
BusinessBlogging.net
a Division of Zenith Exhibits, Inc.

To learn more about how business blogging can help you grow your business, please contact me either by phone (503) 709-1454 or by eMail ed@zenithexhibits.com.

Buffalo to Portland – A family trek west part 2

Saturday, October 18th, 2008
Mt. Saint Helens

Day two started with overcast sky’s and very cold temperatures.  During my regular morning soak in the hot tub I contemplated the possibility of us not having good weather for the trip to Mt. Saint Helen’s.  However, by the time I got out of the tub the sky was already clearing.

I should tell you a little bit about each of my family members.  My biological mom is Mary Louise Jacobs.  My brother is Tom Jacobs and he is married to Tammy and they had a son, Tommy (13), and a daughter, Katelynn (8).  My sister, Chrissee, and her husband Jason, were not able to make the trip west this year.  We hope they can make a future trip.

At 8:32 Sunday morning, May 18, 1980, Mount St. Helens erupted. The furry unleased on the Pacific Northwest was a wake up call to the dangers of major metropolitian areas being built in the foot hills of active volcanos.

The plan was to get up early and make for the first museum at the bottom of the hill.  While driving north, Tommy got a taste of Uncle Ed’s question game.  Never one to pass up an opportunity to make education fun, I love to asked the kids questions.  Tommy got a BIG dose of American Civics.  All in all Tommy did a pretty good job.  He does need to read up a bit on how many people serve in congress and the differences between the House and the Senate, but he has a good grasp of American history.  By the end of the trip, Tommy was really getting into the game and even stumping me on some questions.  Like which country in WWII had the best tank.  Good job Tommy!

The picture is a little over exposed, but here we are standing at the over look outside the St. Johns Ridge Observatory.  This was the first time Kay and I had even made it to the ridge, in all our past trips we were turned around by snow and road closures.

From left to right, the people in the photo are:

Tom, Tommy, Me, Katelynn, Kay, Louise and Tammy.  While the day turned out to be only partly cloudy, the temperature was in the mid 40’s.  The white stuff on the mountain was fresh snow dropped the night before.

After touring the volcano, we made haste for TGI Friday’s.  One of the common themes of this trip was eating.  Louise insisted on paying for dinner, so I ordered the ribs!  Thanks.

Wednesday evening Tom, Tommy and I played Tiger Wood ‘06 Golf.  I didn’t realize just how much fun golfing on the XBOX 360 was.  Afterward, we put in SceneIT and the entire family tested our knowledge of movie trivia.  Tom knows more actors names, so he edged me out of first place both games.

Thursday made for a VERY interesting day.  Doesn’t everyone travel great distances only to be made to go to school?  I take a small business development class at the Clackamas Small Business Development Center and it only happens once a month, so Tom and I went to school together for the first time in our lives!  To think it took 37 years for us to ride together to school and we ended up in the same class.

While Tom and I were partaking in the educational joys of small business management, Kay, Louise, Tammy, Tommy and Katelynn went shopping and to the movies.  They went to see that TacoBell dog movie.  Something about a stupid dog that sings.

I just couldn’t help myself.  Here are a couple of pictures of Katelynn, the symbolism is right on target, if you know what I mean.

Buffalo to Portland – A family trek west part 1

Thursday, October 16th, 2008

It is surprising just how tired Kay and I were after the Buffalo family came to town.  I think this is a great representation of just how much fun we had together.  First a little back ground information, this is a fun story!

I was adopted at birth.  My biological mother was young and her parents encouraged her to give me up for adoption.  Turns out that my mom (the one who adopted me) was the nurse helping Louise (my biological mother) in a maternity ward.  My mom got wind that Louise was leaning towards putting me up for adoption so she approach Louise with information about a nice couple who was looking to adopt a baby boy.  Unbeknownist to Louise, the nurse turned out to be one of the young couple interested.  My mom was in the delivery room and was one of the very first people to hold me.

Both of my parents were always very open with me about me being adopted.  While I was curious about my biological family, I spent most of my life content that I had two loving parents who did the best they knew how to raise me.  While I didn’t always agree with them, they were my parents and I didn’t feel the urge to seek out new parents.

Both of my parents passed away several years ago when I was in my 30’s and I was reaching the age where my doctors were asking more about my family history.  So I felt it was time to seek out my parents and find out was, if any, medical conditions I should be on guard for.  I’ll save the part about how we found one another for another story and instead jump ahead to our most recent family vacation.

This trip was postponed from last year when I took ill and suffered from one of those medical problems it turns out is in my geans.  There were only two requested hot spots Louise and family wanted to see, Mt. Saint Helen’s and the Pacific Ocean.

As most of you know, Oregon in October is hit or miss: so Kay and I were not too sure we’d be able to see much of the Volcano nor have a very pleasant time at the coast.  Never-the-less, we planned the trips anyways.  It turns out that both Kay and I are in the good graces of god because he blessed us with amazing weather on the perfect days!

The family flew in on Tuesday.  We rented a mini van so we didn’t have to split up into two vehicles.  Considering everyone had been traveling for six plus hours, we knew lunch immediately upon arrival was a must.  We originally planned on Chinese but our favorite restaurant has taken a turn for the worse so we went with plan B, Red Robin’s.  Turns out the family all LOVES Red Robbin.

I had arranged to play in the worship team band at church because my family had NEVER heard me play.  Louise had written in the adoption agreement a request that should I should any predisposition towards music that I be allowed to pursue it.  I did, and they did.  After my stint in the US Army Band, I hung up my music career for when I was older and better off financially.  This last year was my time for reentry into the world of instrumental music.

After lunch we went back ot he house so everyone could un pack and get settled.  I had a rehearsal later that evening, so we were limited on what we could on this first day.

As it turned out, my brother, Tom, celebrated his 37’s birthday on the day they arrived.  Kay and I wanted to take everyone out for a special dinner so we went for steak at Syler’s in Portland.  Since 1948 Syler’s has been offering the 72oz meal challenge.  When Tom saw the opportunity to eat a 72oz steak for free he said, “I wish I hadn’t eatin’ lunch.”

Louise is a lobster lover, so she got the twin lobster tail dinner.  Kay and Tammy had the prime rib, Tommy and I had the Ribeye and Katelyn had Mac and Cheese.  After the great feast we headed back from home where I left everyone at attended the final rehearsal at church.

to be continued…

Ed Bejarana

Frustrated with Joomla

Thursday, October 16th, 2008

After several failed attempts to keep my Joomla installation running I have given up and am now going to back to the tried and true WordPress.  This means, of course, that I have lost all my stories again, but because WordPress is so stable and easy to use I should be able to add articles much quicker.

Joomla was an experiment in the Web 2.0 future.  Content management software is the wave of the future, but Joomla is a bit harder to use than I innitially expected.  All-in-all I think the application has lots of great features, but my issue was time.  I did not have enough time to dive into the program and learn by trial and error.  Because Joomla was an open source application, documentation was sparse.  The idea of being able to turn on and off articles seemed appealing, but for a personal home space, I think the blog format will work just fine.  Besides, I have four other blog sites I am writing for already, all using WordPress, so this way I can keep everything consistent.

Sorry for all the confusion and I’ll get the Yellowstone trip and my family’s recent visit to Portland online very soon.  Thank you for being understanding.

Ed Bejarana

Bashful Bill starts Business Blogging

Tuesday, October 14th, 2008

For the last 27 years, Bashful Bill has owned and operated a landscaping business.  I met Bill at the East Portland Chamber of Commerce where over the last few months we have became friends.  My first impression of Bill was quiet confidence.  He didn’t talk much, but he always had well thought out input to the conversation.

After a recent chamber event where I made a presentation on social marketing via business blogging, Bill asked if we could meet.  Bill’s biggest challenge he said, “was being found by prospects in his local service area searching on the internet.”  Bill had looked into pay-per-click advertising but felt the costs were outside of what he could afford.

I took a look at Bill’s website and it was well built.  He had good keywords with lots of search traffic and he also had his location identified such that the search engines would pick him up.  Bill’s problem was the number of competitors in his area and their websites earning a better search results listing.

“Bill, what has been your primary means of finding new customers?”  I asked.

Bill said, “The phone book up until a couple years ago.  It seems people are no longer using the phone book to find contractors.  The last time I received a phone call from someone who found me in the phone book was early last year.”

I explained, “Business blogging is delivering a business message in a human interest story format.  I don’t profess to know much about the landscaping business, but I’m sure there are lots of tips and tricks, design ideas and such you could write about.  The challenge you need to understand upfront is that consistent writing is mission critical.  Once you start, in order to gain the full benefit, you’ll need to write an article a week and every article needs to be a new approach to something internet users find Entertaining, Encouraging or Enlightening.  Do you think you could write that much about your business?”

Bill replied, “I believe so, although I’m not sure how to know what people are searching for.  I assume that is what you’ll teach me?”

“Correct.  I’ll teach you how to do the free research to find what is popular on the internet for your industry and then work with you to make sure you are writing in a manner that the search engines will feel is relevant enough for their users.”

Bill said, “I’ve never been very comfortable talking before a crowded room of people, but I love my profession and have lots of knowledge to share.  Writing articles that enlighten people about landscaping would be very easy for me; but how would that gain me increased internet visibility?”

“Lets examine your own internet habits to see if we can answer that question together.”  I replied.  ”Do you ever go to the internet to find new information or a local business to meet a need?”

“Sure”, replied Bill.

“Do you search on the major search engines like Google, Yahoo or MSN?”  I asked.

“Yes, Google mostly.”

Sensing that Bill was comfortable doing basic searching on the internet I felt a deeper question was in order; so I asked, “When presented with a list of search results, which of the following would you be more apt to click first?  The one that said ‘Buy now and save money’ or ‘My first experience with ABC resulted in an increase in XYZ’?”

Bill thought for a moment and said, “I guess the one that seems less like a sales pitch and more like something that contains information that is useful.”

“Vola!”  I said, “You now know what to write.  Write things that are of interest to your intended readers.  If it would be of interest to you in your search for information, then your ideal customers will also find it useful.  If, however, you feel what you write is too sales pitchy, then like you, your ideal customers will find another link to visit.  The art of business blogging is writing about things your consumer base wants to learn in a manner that does not turn them off.”

Ed Bejarana
BusinessBlogging.net
a division of Zenith Exhibits, Inc.

To learn more about how business blogging can help you business, please give us a call at (503) 709-1454 or to learn more about how to write social marketing articles, please visit our business blogging wiki.

Chatty Cathy starts business blogging

Tuesday, October 7th, 2008

As Chatty Cathy spoke, Sally’s words echoed in my mind, “I think you need to experience my challenge first hand.”  Chatty Cathy spoke of her blogging vision with endless enthusiasm and energy.  I couldn’t help but wonder, how could someone say so many words without taking a breath?

As she took a breath, I said, “Cathy these are all great thoughts, but we need to back up to the beginning and slow down.  Let me read a little of what you’ve written.”  Sally slid over a group of papers stapled together; it could have been four or five pages.  “Great!  How many articles are here?”

Sally replied, “One.”

Cathy had obviously gone all out to prove she could write.   I began reading.

“All in all this article is very good.”  Cathy’s thoughts were clear and concise; she just had dozens of them!  I turned to Cathy and asked, “You titled this article ‘Catching Up’, but what is the goal of the article?”

“I wanted to bring the reader up to speed with where we are today.  I thought this way we could lay the foundation for building great conversations online and even a sense of a community where all of our readers can share their thoughts and learn from them and through these thoughts, I’m thinking, we might even be able to advance the design and development process, the…”

“That’s great Cathy.”  I interrupted.  “You have lots of energy and we will need that.  However you’ve nearly written a book and have scattered the subject matter.  I do believe we have several dozen great article topics here, but let’s back up a little further.  What do you see as the goal behind business blogging… in 20 words or less?”

Cathy sheepishly smiled and said, “I’ve been told that I have a tendency to talk too much.  I see the goal is to give our customers, current and future, a place where they can learn more about our company and find ways to solve technical issues.”

“Good,” I replied, “do you see value in this information for people who are not currently customers of your company?”

“Sure, these tips and technical conversations have lots of value for…”

I stopped Cathy before she was able to get a head of steam.  “Excellent!  How are your non-customers going to find the information if they don’t know to visit your website?”

Cathy thought for a moment.  I couldn’t help but wonder how many words a minute does she think?  I bet she could recite the Declaration of Independence in her head in 10 or 15 seconds.

Cathy spoke, “On the search engines.”

“Exactly, but what is the search people will use to find your article?”

Cathy thought again.  Sally was sitting with a pleasant look on her face, she doesn’t look the slightest bit rattled, I thought.

“I don’t know,” Cathy finally replied.

“When writing a business blog article, you should start at the search to pick a topic.  Google has a free tool you can use to see how many people are searching for any particular search phrase.  Pick five or six topics and condense them down to two or three keyword phrases.  Then use Google’s keyword tool to help you narrow your topic based on the number of people searching for that topic.”

“So if I wanted to write on gear stress or metallurgy break points I would see which one has the higher search volume?”

“Exactly; but that is only a third of the process.  Next we need to understand why a person might search for gear stress or metallurgy break points.  Are they surfing for fun or are they seeking knowledge?”

“How do we know?”  Cathy asked.

“Internet researchers in a 2003 Pew report concluded that over 70% of all internet users use the internet to find information.  Those same researchers say 50% of all internet users consider the web to be a source of entertainment.  Our goal is to give information while entertaining the reader.”

The look on Cathy’s face was that of absolute confusion.  She held back the obvious question…how?

“I see a puzzled look on your face and right now I bet you are thinking how do I do that?”

Cathy said, “You read minds too?  I mean, I am tasked with writing technical articles to help our customers trouble shoot problems with our machines; wouldn’t they feel I’m wasting their time if I tell them a fun story?”

“Yes they would, but telling stories is not the only way to entertain the reader.  Entertainment comes in all different forms.  For some, entertainment is a mystery novel while others like a well written reference guide.”  Cathy giggled.  “You seem like a techno-savvy person, have you ever picked one reference guide over another because you liked the writing style?”

“Yes.”  Replied Cathy.

“Then you already have a reference point for entertaining via an informational article.  A reference guide has dozens of different topics, maybe hundreds.  Your blog article will have only one.  Your blog site then becomes the reference guide that users, and search engines, can search for information they need.”

“Ok.  I understand the difference.  I do buy a lot of reference guides and I have my favorite authors because I like they way they present information, although I never considered it a form of entertainment.”

Sally said, “Actually Cathy, remember last week you and I were reviewing the new operators specs for the Chomp2000 Shredder?  You said the people who wrote the manual probably never had fun because their writing was super boring.”

Cathy replied, “Now that you mention it, there are a lot of technical manuals that are super boring, but there are others that are fun to read.  Why is that?”

“When reading a boring manual, do you feel the writer is talking at you with no emotional drive?”  I asked.

“Yes.  I never thought of it that way, but boring manuals don’t seem to have any human delivery, they just feel like words on the page.”

“There are only so many ways to write ‘turn the red dial counterclockwise until the digital readout reads 12″, but you are not writing the manual.  You are writing the online technical support or reference manual.  When trouble shooting why the red dial might not turn, you describe the solution several different ways finding the one that reads the best.  The way you write will be captured and presented to the internet searcher.  If the list of search results includes one that sounds interesting because it is more human, the likelihood the searcher will click on the link is greatly increased.”

Cathy said, “I guess this will take some practice.”

“Yes.  Ok, we are two-thirds of the way there.  The last part is really the easiest part.  So far we’ve researched the internet to find the popular search phrases because we want to write about things people are searching for.  Then we made sure to structure our articles to be interesting.  Next we need to narrow our focus and strategically place our keywords.”

“Because blogs don’t have the extra page description and keywords meta data that a typical website has, we need to make sure and clearly communicate the topic for our article.  The search engines will score your article based on the contents relevancy to the implied topic.  If you are writing about gear stress you shouldn’t include a section about oil viscosity.  If oil viscosity is important, then you can write a separate article highlighting the important factors.  Keeping your articles focused on a single topic is very important because every time you add a topic point, the search engines must evaluate the value of the content of your article with two or more topics against articles that are single topic focused.”

“Lets recap.”

1.  Write about topics people are searching.
2.  Write to entertain as well as inform the reader.
3.  Write on single topics.

Ed Bejarana
BusinessBlogging.net
a division of Zenith Exhibits, Inc.

To learn more about business blogging, please visit BusinessBlogging.net or call us at (503) 709-1454 to learn more about how we can help you start your blog today.

Putoff Pete Starts Blogging

Friday, September 26th, 2008

I met Putoff Pete after my business blogging presentation at a local chamber of commerce event, he asking if we could meet for coffee to discuss his company’s blogging needs.  After consulting our calendars we agreed on 10am Thursday at The Big Buzz Coffee House, which was just down the street from Pete’s office.

In preparation for our meeting, I  looked up Pete’s company website.  I found that he worked for a telecommunications company in downtown Portland.  Their web site was well built, but it had a few too many keywords and the site organization could have been a little cleaner.  I noted that Pete’s company had a blog site, but there hadn’t been any new articles in several weeks and the articles online were unfocused sales pitches.

I arrived at The Big Buzz Coffee Shop about ten minutes early, ordered a medium Coco Sugar Buzz and secured a table that would be comfortable for our meeting.  The coffee was good, but the music was a bit too loud, the wall decorations were on the wild side and most everything in the room was distracting.

Pete arrived ten minutes past the hour with a binder in one hand, loose papers nearly falling out and a legal note pad with a couple dozen pages turned, exposing just a few blank sheets for taking notes.  Pete entered the coffee shop quickly but did not appear to be in a rush.  He was dressed in casual business attire and appeared to be hip to the local fashion trends.

Pete spoke first.”Sorry I’m late. I got held up at the office with some last minute paper work and lost track of time.”

“No problem”, I replied.  “I’m glad you could take some time to meet with me today.”  I offered to buy Pete a cup of coffee while he got settled.  While standing in line I couldn’t help but notice Pete seemed comfortable in this very busy, noisy environment.  I ordered Pete a medium Coco Sugar Buzz.  While waiting for the coffee I began to wonder if I should have ordered Pete a decaf.  I returned to the table to find Pete had a stack of printouts organized loosely in his now open binder and his legal note pad ready for taking notes; but no pen.

Pete told me he had recently been promoted to Manager of Electronic Communications and one of his duties was to use the company’s blog site to increase search engine visibility.  Peta said, “I’ve blogged before, but never for business.  I don’t really know how to get started.  It seems like the articles my predecessor wrote had little to no impact and your chamber presentation opened my eyes to the possibility.”

We talked a bit about Pete’s job history and his back ground in writing and social networking.  Armed with a better understanding of Pete’s motivations, back ground and company resources I felt we were ready to proceed to the next phase–organizing our first article.

I asked Pete, “Who are your ideal prospects you would like to attract?”

Pete thought for a moment and replied, “I don’t think we want to limit ourselves to doing business with any one type of individual. We would like to do business with anyone and everyone.”

“Of course, the goal is definitely to attract people of all sorts to your website, but I like to start with the low hanging fruit.  Writing for your ideal customer will help you learn how to business blog.  The process of blogging is just that; a process with a beginning, middle and an end.  We will create many articles over time and the entire collection of articles will represent something of interest for all your company’s target audience.  But individually each article should be focused on just one product or service for just one type of customer.”

“Oh, I get it.  I should start by writing about things I’m very comfortable with for people I know really well.  Then I can write new articles about different topics and different target audiences and by having all of those articles together on one blog site my eitre site can reference everyone.”

“Excellent,” I replied.  “You have some homework to do.  First you’ll need to do some keyword research.  You can use Google’s Keyword Tool to help you find popular search phrases for one of your products or services.  Make note of all the top keyword searches because those phrases are related to one another in Google’s database.  We’ll use a combination of these keywords when we write.”

Pete was taking notes so I paused to give him a moment to catch up.  He then asked, “Does it matter which product or service I start with?”

“Yes.  You should start with your most popular product or service.  Using Google’s Keyword Tool you’ll get an idea of how people are searching for associated keyword phrases.  These keywords will become your categories and opening sentence statements.”

“Next, make a list of ideal customers.  What type of businesses do they run?  How many employees do they have?  Where are their businesses located: downtown or the outskirts?  Are they experienced business people or first time business owners?  Pick one type of customer and start writing.”

“When writing there are two main things to keep in mind.  First, don’t make a sales presentation.  Your ideal customers are not browsing the net for new phone systems; they are browsing the net for entertainment or answers to questions.  Second, keep your articles single topic focused.  Don’t try to solve all the world’s problems in one sitting.  Your articles will be located in the same place and readers can browse or search through all your articles if they wish.”

“Once you get your first draft written, eMail it to me and I’ll give you my feedback.”

“This sounds kind of laborious?”  Pete replied.

“There are several steps and at first they do take time; but no marketing plan is easy out of the gate.  They all take some time to internalize and become comfortable.  Once you understand the process you’ll be able to write articles in about an hour.”

Pete asked, “Is there anything else I should know?”

“Well, since you’ve asked, yes.  I suggest you seek a comfortable, quiets work environment to write.  Noisy environments slow down the writing process and negativity affects the writer’s vision.  What you write should be a snap-shot of your mind’s eye, telling a tale of one aspect of your business.”

Ed Bejarana